Karamba Privacy Policy

Karamba takes the privacy and security of your personal data seriously. This policy explains how we collect, use, store, and share your information when you use the Karamba platform. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and are registered with the Information Commissioner's Office.

Personal Data We Collect

Account information: Full name, date of birth, home address, email address, and phone number provided at registration.
Verification documents: Copies of photo ID and proof of address, collected to satisfy UK Gambling Commission age and identity verification requirements.
Payment information: Card details, e-wallet identifiers, and transaction records for deposits and withdrawals.
Gaming activity: Your game history, wagers, winnings, bonus usage, and promotional interactions.
Device and usage data: IP address, browser type, operating system, session timestamps, and pages visited, collected automatically.
Support records: Chat logs, emails, and call records from any contact with the Karamba customer support team.

Why We Process Your Data

To create and maintain your Karamba account and deliver the services you've signed up for.
To process deposits, withdrawals, and gaming activity accurately and securely.
To verify your identity and confirm you are of legal age to gamble in Great Britain.
To comply with anti-money laundering regulations and report to the UK Gambling Commission as required.
To detect fraudulent activity and protect the integrity of the platform for all players.
To monitor gameplay patterns as part of our responsible gambling obligations.
To send you marketing communications where you have given explicit consent.

Who We Share Your Data With

Payment service providers who process your deposits and withdrawals.
Identity verification agencies used to fulfil our regulatory KYC obligations.
Fraud prevention databases shared across the industry to protect customers.
Regulatory authorities including the UK Gambling Commission, where required by law.
We do not sell, rent, or trade your personal information to any third party for their own commercial use.

How Long We Keep Your Data

Karamba retains personal data for a minimum of five years following account closure, in line with UK anti-money laundering legislation. Certain records may be kept longer if required for regulatory, legal, or dispute resolution purposes. Once data is no longer required, it is permanently deleted or anonymised.

Cookies

Karamba uses cookies to maintain your session, remember preferences, and analyse site performance. You can manage cookie preferences through your browser settings. Some cookies are essential for the site to function and cannot be disabled without affecting your experience.

Your Rights

Right of access — Request a copy of all personal data we hold about you.
Right to rectification — Ask us to correct any inaccurate information.
Right to erasure — Request deletion of data we are no longer legally required to retain.
Right to restrict processing — Ask us to limit how we use your data in specific circumstances.
Right to data portability — Receive your data in a structured, machine-readable format.
Right to object — Object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please email [email protected]. For complaints about how we handle your data, you may contact the Information Commissioner's Office at ico.org.uk. This privacy policy is updated periodically — the most recent version will always be published on this page.